Improvement Science Web Modules

Introduction to Process Maps

How to Create a Process Map Handout

Seeing Inside the System: Process Maps in Action

Ten Questions Handout

Ordered Bar Charts

Ladder of Inference

How we take action depends on how we understand a situation. Watch our Ladder of Inference video to see how easily and unconsciously our mind moves from the facts to a conclusion. The Ladder of Inference is a great tool that can help us to build awareness of our own assumptions and challenge our thinking before we take action.