Improvement Science Web Modules
Introduction to Process Maps
How to Create a Process Map Handout
Seeing Inside the System: Process Maps in Action
Ten Questions Handout
Ordered Bar Charts
Ladder of Inference
How we take action depends on how we understand a situation. Watch our Ladder of Inference video to see how easily and unconsciously our mind moves from the facts to a conclusion. The Ladder of Inference is a great tool that can help us to build awareness of our own assumptions and challenge our thinking before we take action.